What's in GoOats™?

We always start with all-natural ingredients and Rbst free dairy.  Our ingredients include steel-cut oats, fresh whole milk, cane sugar, and sweet cream butter. From there we add a variety of natural ingredients such as fresh blueberries, apples, and pure grade A Vermont maple syrup. 

Are GoOats Kosher?

We do not have a Kosher certification and it's our top priority for this year.

Are GoOats™ gluten-free?

No, unfortunately right now we do not have a gluten-free option available.

What is your shipping policy?

All orders are subject to a processing time that is separate and apart from the time it takes for a shipment to reach its destination, once your order has been picked up from our fulfillment center by the applicable carrier. Orders may take up to 7- 10  business days (excluding Saturdays, Sundays, and Holidays) to process.  Please allow 2-3 days for shipping and delivery.

Heating Instructions for GoOats™?

Regular Oven or Toaster Oven 400F from frozen for 13-15 minutes or from thawed 6-7 minutes

Air Fryer instructions- 400F from frozen for 8-10 minutes or from thawed 6-7 minutes

Depending on the wattage levels of your microwave You can microwave GoOats™ for 30-60 seconds. HOWEVER for the best experience, pop them in the oven, toaster oven, or air fryer for BEST results. ENJOY!

Are you coming out with new flavors?

Absolutely! We are constantly working on new flavors and once perfected, they will be ready to launch. Have an idea for a new flavor? Shoot us a message, we'd love to hear it!

Do I have to keep GoOats™ frozen?

We recommend keeping GoOats™ frozen until you're ready to heat them. Storing in the refrigerator will decrease cooking time per instructions on pouch.

How long do GoOats™ last in the freezer?

When properly stored in the freezer, they will last 18 months, please reference sell-by date listed on the package.

How are GoOats shipped?

We ship via UPS or Fedex. Product is packed with sufficient dry ice to ensure time-temperature abuse doesn’t occur. You may notice your dry ice has dissolved upon arrival. No worries! Your product will remain below 41F. Simply place them in the freezer upon receipt.

What is your return policy?

Due to the perishable nature of our products, we do not accept returns. Our Refunds and reships are granted on a case by case basis, within 10 days of purchase. If you feel your experience warrants a refund or reship, please contact us at hello@gooats.life.

Why is the online stores closed for the summer?

We want to make sure your order is as fresh as possible. Due to the challenges of shipping during the hotter months, we decided to proactively close our online stores in order to keep the integrity of our product.  Plus, Shopping us in stores is a more eco- friendly way to shop! 

We'll be back after Labor Day!

Can I order online worldwide?

Unfortunately, the line is not yet available worldwide . We currently ship within the United States (expect for Alaska, Hawaii & U.S territories).

However, we are working on different opportunities and hope GoOats will be available for you soon. 

Can I microwave the Pouch?

Absolutely Not! Let’s save the fireworks for July!

(seriously the pouches are not microwaveable, If you choose to use a microwave please place your GoOats on a microwave-safe plate before heating.)

How many oatmeal balls are in each bag?

Each bag has 9 oatmeal balls. Each order comes with 8 bags.

Why can't I access my account?

If you attempt to reset your password and you did not receive a link.

More than likely you did not activate your account. You will need to activate your account.

An account invitation was sent to you automatically, please check spam/inbox . If you still cannot find it, just email us to resend the invite.

How do I manage or cancel my subscription ?

To manage your subscription, you will need to access your account and click on manage subscription at the bottom left corner.

You will have the option to skip, pause or cancel your membership.